FAQs

 

 

How do I find a local distributor?

LDI has authorized Distributors throughout North & Central America, as well as International Representatives if needed.  Please contact us for the Distributor in your area by calling customer service at 920-682-6877, option 4. 

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Can I buy direct from you?

If you would like to buy direct, please contact customer service 920-682-6877 option 4 to let us determine if we can set you up to buy direct.

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Does LDI accept credit cards?

Sorry, we do not accept credit cards.

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What is the minimum order amount?

There is a $50 net minimum per order.

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Can I return a product for credit?

All claims for product defects, shortages or damage must be presented to LDI within 10 days of receipt of goods.  Standard stock products (if in new and unused condition) may be returned up to 3 months from the date of purchase. 

All returns require a LDI issued return authorization goods number.  Please call customer service at 920-682-6877, option 4 if you have a product that needs to be returned.  There is a 30% deduction for handling/inspection and is subject to a minimum restock charge of $50.

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Are you ISO Certified?

Yes, LDI is ISO 9001:2008 certified.

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How do I find a CAD file to download?

When you know the part number, enter the part number in the search tool in the upper right corner of any web page. Browse the first page of search results for the specific CAD file in the file type you need. If the specific file is not listed, select the link to the web page within the search results dedicated to the product series containing the item. Once on the product series web page, open the pull-down menu under CAD Files. First select the file type and then the specific item number. The typical file types available include DXF (2D), PDF (2D) and X_T (3D model - parasolid).

When you only know the product series for the required item, use the search tool to search for the product series or navigate directly to the web page for the product. Once on the product series web page, utilize the CAD file drop down menu as described above.

Not every product series on the website has CAD files available to download. The CAD Files' section will not appear on the web page when there are no CAD files available to download.

 

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How do I search for part numbers?

Enter the LDI part number in the search box in the upper right side of any of the web pages. For best results, if the part number contains dashes, enclose the part number in quotation marks.  (ie. “VLT-20”)

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What web browsers are compatible with the LDI website and its contents?

We have used Google Chrome, Mozilla Firefox and Internet Explorer for viewing the website without problems.  However, with Internet Explorer (especially version 11) there have been some issues with opening the Spec Sheets on the product series pages as well as the downloading of the CAD files.

Troubleshooting tips for Internet Explorer 11:

If you are trying to download a CAD file or open the PDF spec sheet and only get a blank tab, here is a link that we have followed to resolve this issue:

http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/ie-11-opens-links-in-a-blank-tab/0331c334-59b7-47c7-bed8-9fc44827af4c?page=2

If you are trying to download a parasolid model and IE opens up a tab instead of downloading, you may need to right click on the file you want and then select "Save target as". You can then save it to the location of your choice.

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LOCATIONS:

LDI - Corporate  Click for map LDI   Click for map
Precision Machining & Assembly Fabrication & Assembly
1864 Nagle Ave. 12901 Jim Dhamer Dr.
Manitowoc, WI  54220 Huntley, IL  60142
   
PH: 920.682.6877     
FAX: 920.684.7210    
sales@ldi-industries.com

 

ABOUT OUR EMPLOYEES

Our talented team of degreed and professionally certified Engineers, Quality Assurance, Production and Customer Service staff have many years of experience in the industry.  Their attention to details and ability to collaborate with our clients to solve their problems is reflected in the 50+ years we have been in business.

WE'RE HERE TO HELP

Customer Service: 

920.682.6877, option 4

Cross Reference